Privacy Policy

Therapy with Michela

Last updated: 23rd April 2025

At Therapy with Michela, your privacy, trust, and confidentiality are incredibly important. This policy explains how your personal information is collected, used, and protected when you visit this website, book a session, or communicate with me.

1. Who I Am

Therapy with Michela is a private drama therapy practice offering online and in-person therapeutic services, workshops, and events.

If you have any questions about this policy, you can contact me at:
📧 therapywithmichela@gmail.com

2. What Information I Collect

I only collect the personal information necessary to provide you with a safe and effective service. This may include:

  • Your name and contact details (email, phone number)

  • Information you provide when booking sessions or filling out intake forms

  • Payment details (processed securely via third-party providers)

  • Any information you choose to share via email, forms, or during sessions

  • Website usage data (via cookies or analytics tools to improve the site experience)

3. How Your Information is Used

Your information is used to:

  • Schedule and manage therapy sessions, workshops, or events

  • Communicate with you about bookings, resources, or updates (including newsletters, if you subscribe)

  • Provide personalised support within sessions

  • Maintain records in line with professional and legal obligations

  • Improve website functionality and client experience

I will never sell or share your personal information for marketing purposes.

4. Confidentiality

All therapy sessions are confidential in accordance with professional ethical guidelines and the HPCSA (Health Professions Council of South Africa) standards.
Information will only be disclosed if:

  • You provide explicit consent

  • There is a legal obligation

  • There is a risk of harm to yourself or others

5. Third-Party Services

I use trusted third-party platforms for scheduling, payments, and newsletters (e.g., Acuity Scheduling, Stripe, Mailchimp). These providers have their own privacy policies to ensure your data is handled securely.

6. Your Rights

If you're located in the EU/EEA, you have rights under GDPR, including:

  • The right to access, update, or delete your personal information

  • The right to withdraw consent at any time

  • The right to lodge a complaint with a supervisory authority

To exercise these rights, contact me directly.

7. Data Storage & Security

I take appropriate measures to ensure your data is stored securely and only retained for as long as necessary, in line with legal and professional requirements.

8. Cookies

This website may use cookies or similar technologies to improve your browsing experience. You can adjust your browser settings to refuse cookies if you prefer.

9. Updates to This Policy

This privacy policy may be updated occasionally to reflect changes in regulations or services. The latest version will always be available on this website.

10. Contact

If you have any questions or concerns about how your data is handled:
📧 therapywithmichela@gmail.com